Shipping + Handling

 

Domestic

Orders will be processed and dispatched within 2-3 working days, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. We ship our orders through  national postal service). Buyer will be sent a shipment confirmation email with the shipping tracking number. Lourdes Torgersen is not responsible for unexpected shipping delays or any items lost during shipping. Delivery dates are estimated.

Return Policy (for domestic orders only)

All items are handmade, please consider this when you make your purchase. If you are unhappy with your purchase you may exchange it for store credit within 7 days of receiving your item. Shipping must be paid by customer. When items are made to order they are not eligible for return.

International

Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, contact your local customs office.